Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our paving stone manufacturing and delivery services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our paving supply services, including your name, contact details, delivery address, project specifications, and payment information. For trade customers, we may also collect business registration details and trade references.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality paving products and includes:
- Processing orders and managing delivery schedules
- Providing product recommendations and technical advice
- Managing billing and payment processing
- Coordinating delivery logistics and driver communications
- Maintaining records of previous orders for future reference
- Sending service updates and delivery notifications
We handle your information responsibly, using it solely for your paving supply requirements and business administration.
3. Project and Order Documentation
We maintain records of your paving orders, delivery details, and any project specifications you provide. This information helps us ensure consistent product supply for ongoing projects and provide appropriate technical support.
Project documentation is accessed only by staff directly involved in order processing and delivery coordination.
4. Delivery and Site Information
We collect specific delivery address details and site access information to ensure successful delivery of your paving materials. This may include delivery time preferences, access restrictions, and specific unloading requirements you communicate to us.
Site information is shared only with our delivery team and logistics partners strictly for delivery purposes.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and order information. All customer data is stored on encrypted systems with access limited to authorised staff. Paper documents containing order details are securely stored and shredded when no longer needed.
Our team follows strict confidentiality agreements regarding customer information and project details.
6. Product Photography and Site Visits
We may take photographs of completed projects where our paving products have been used, but only with your explicit consent. These images are used for quality documentation and, with permission, for marketing purposes with any identifying property features obscured.
You may withdraw consent for photography at any time by contacting our customer service team.
7. Legal Basis for Processing
By using our paving supply services, you consent to us processing your information as outlined in this policy. This includes processing necessary for order fulfilment, delivery coordination, and customer communication.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as delivery partners for transportation logistics, payment processors for order payments, and credit reference agencies for trade account applications.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information to marketing companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and order data for as long as necessary to fulfil our services and legal obligations. Order records are typically maintained for 7 years to support warranty claims and provide service continuity, unless you request earlier deletion.
After the retention period expires, we securely delete or anonymise your personal information, though we may retain minimal data for legal compliance purposes.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025